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PORT Health Services Spotlight

PORT Health provides behavioral health services in over 25 counties throughout Eastern North Carolina, with the expressed purpose of improving the lives, health and wellbeing of individuals and families we serve by providing a comprehensive array of services.  At PORT Health, we hold strong to the belief that mental illness and substance dependence are treatable and that each individual in our care is capable of achieving the outcomes they desire in all areas of life.   To aid in the achievement of our organizational goals, we work collaboratively with organizations within each of the communities we serve.  Some of those organizations include MCO’s, schools, coalitions, other behavioral health organizations, faith based communities, department of social services, adult and juvenile probation, law enforcement offices and local medical practices and facilities.   Our work with such large and varied number of external stakeholders to make a positive impact on the lives of the patients served.  

While the organization welcomes feedback at any time, PORT Health Services solicits feedback from community stakeholders biannually and conducts biannual patient satisfaction surveys.  The data from these surveys is compiled and strategic plans are developed to address any areas of concern.  Additionally, the organization gathers outcome data to ensure services provided are effective and efficient.   Evidence of patients’ benefit from services is indicated through the accomplishment of treatment goals, outcome measures, and patient testimonies, which can be accessed by visiting the website at www.porthealth.org.

As further evidence of PORT Health’s commitment to serving the communities of Eastern North Carolina, they recently deployed staff volunteers to Ocracoke, North Carolina, following Hurricane Dorian to assist with the recovery efforts.  Although PORT Health does not have a clinic on Ocracoke Island, makeshift clinics were developed at the fire department, local churches and a daycare.  Over 400 people were served in just the first two weeks after the storm.  Staff dealt with issues such as storm related anxiety and depression, substance use withdrawal and PTSD.  Additionally, PORT Health Services has developed a partnership with Genoa Pharmacy, whereby pharmacies are imbedded within some of the organizations outpatient clinics and comprehensive and affordable pharmacy services are provided to patients across the organization and communities at large.  PORT Health has also entered into partnership with Brody School of Medicine to assist patients with Hepatitis C.  Patients are tested for Hepatitis at PORT and patients testing positive are referred to Brody School of Medicine where they receive affordable, and sometimes free, Hepatitis treatment.    

Recently, the 2019 North Carolina’ Governor’s Volunteer Services Awards was presented in Dare County. Wendy Siler was honored for her efforts in establishing the new PORT Health clinic in Hatteras Island. Her efforts stemmed from the loss of her son, Cory Stowe Sisler, who passed away after a long struggle with addiction. PORT Health staff was also honored for their collaboration on this effort. (http://islandfreepress.org).  September is recognized as National Recovery Month.  During the month of September PORT Health staff participated in Recovery events across Eastern North Carolina, spreading the word that treatment is available and recovery is possible.  

PORT Health encourages continuing education opportunities and has a robust staff training and development department, offering numerous behavioral health trainings throughout the year.  This year, the organization is excited to announce that, in collaboration with Eastern AHEC, Area L AHEC as well as NCTTA, PORT Health will be offering ASAM training, Opiate Prescribing Training to physicians and other prescribers, Cultural Diversity, and Prevention training within the numerous communities the organization serves throughout the Eastern, NC.  

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